Refund Policy

We want you to love your Peak State products. If something isn't right, here's how we handle it:

Damaged or Faulty Items
If your item arrives damaged or isn't working properly, contact us within 7 days of delivery at [your business email] with your order number and a photo or short video of the issue. We'll arrange a replacement or refund at no extra cost to you.

Wrong Item Received
If we made a mistake and sent you the wrong product, let us know within 7 days of delivery and we'll correct it right away, including covering return shipping if needed.

Change of Mind
Because our products are shipped directly from our fulfillment partners, we're unable to accept returns for change of mind once an order has shipped. Please check your order carefully before confirming purchase.

Refund Processing
Approved refunds will be issued to your original payment method within 5–10 business days.

Non-Returnable Items
For hygiene reasons, used personal care and massage devices cannot be returned unless faulty.